Banking Hypocrisy

No, not anything about the merchant banks and the mess they’re making of the world.

My phone rang over the weekend: a number I didn’t recognise. I answered it … nothing. A few minutes later the same number called again and an automated voice introduced themselves as being from my credit card company and, with a reasonable voice emulator, said my name. Apparently they were seeking verification that I’d been responsible for some recent transactions. I was asked to press 1.

Then I was asked to identify myself by tapping in my birthday. At which point I hung up.

I don’t have a problem with fraud prevention and the bank trying to recognise unusual usage patterns and asking me to verify them. Far from it, I’m more than happy to make sure my balance is no higher than I make it.

Banks – all banks – are on at us to keep our PINs secret, to not fall for phishing scams and to be careful with our discarded paperwork, yet here was my bank being blatantly dumb. My postman knows my name and has a reasonable guess as to a lot about my life. Every shop assistant or waiter who takes a plastic payment from me knows precisely what credit card I hold and a decent guess as to my name, quite possibly my address and other data too.

Yet when they ring me, I was asked to identify myself. They rang me. They can identify themselves first. Otherwise, no dice.

I searched for the area code and then searched for the credit card name and the town – and I got some hits. So it is possible that this was genuine. (Or maybe an enterprising call centre worker.)

Either way, they can ring me back. But unless they can prove their identity, I’m not going to talk to them or tell them anything.

Update: I did ring them back and, eventually, got through to a human who was friendly enough and we verified the transactions but, more importantly, I was removed from their automated call list. Any fraud questions they might have, they’re perfectly at liberty to contact me for verification, but I’ll ring them. I’ll go to their website, find their number and call them.

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